Shipping & Returns

 

HELLO NIGHT KIDS Shipping

We ship worldwide using Australia Post.

We are happy to offer Free Standard Shipping with tracking for all international orders over US$150.

 

Alternative shipping services:

  • US$20 flat rate standard shipping for orders under US$150
  • US$35 flat rate for express shipping

Please allow 4-9 business days for express delivery and 6-12 business days for all standard shipments from time of order.

We aim to despatch your goods within 48hours (business day) of receiving your order.

We are not responsible for any delays in delivery, which are beyond our control. This may include delays due to COVID, any unforeseen weather conditions, a country’s local taxes, duties or customs procedures or peak season.

We are not responsible for lost or stolen packages or packages delayed in transit.

Customers must provide complete and accurate details when making purchases. HELLO NIGHT KIDS is not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Hello Night due to an incorrect delivery address having been given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.

All transactions are processed in USD and prices are displayed inclusive of taxes. Any local taxes, tariffs or charges placed on goods by local authorities on deliveries outside of Australia are the responsibility of the customer.

Return

It is really important to us that you love your purchase from HELLO NIGHT KIDS however we understand mistakes can be made when ordering online. If you are not satisfied with your purchase or if it doesn’t fit, we offer exchanges or return options:

 

Email us your reason for return at [email protected] and we will send you the process details for return.

  • All Items must be returned within 14 days of receipt
  • All Items must be returned in original condition; unworn and unwashed with original labels and tags attached. Failing this, HELLO NIGHT KIDS reserves the right to deny the refund and the items will be returned to the sender.
  • As you will be responsible for return and shipping charges, we strongly recommend you use a trackable method of mail for your return.

 

  • For change of mind returns Hello Night Kids will refund the amount paid for the garment, back to the original account used for purchase.
  • For exchange items, Hello Night Kids will send the new items exchanged free of charge.
  • For returns due to faulty goods the customer will be given the option for exchange or refund.  In this instance Hello Night Kids will refund the shipping costs incurred in delivery and bear any additional costs incurred in the exchange.

Please allow 14 days for all returns to be processed.