HELLO NIGHT KIDS Shipping
We ship from Sydney to Australia, the United States, the UK and Europe, and many other countries. Most orders are sent with Australia Post.
Shipping within Australia (prices in AUD)
- Free standard shipping on orders of A$160 and over
- A$12 flat rate for standard shipping on orders under A$160
- A$17 flat rate for express shipping
- Free local pick-up from Alexandria, Sydney
Standard delivery (Australia Post Parcel Post) usually takes 2-6 business days and express delivery (Australia Post Express Post) usually takes 1-3 business days from despatch.
Local pick-up orders are usually ready within 24 hours during business hours (Monday to Friday, 9am to 5pm). Collect your order from reception at the Workit building, Bourke Road, Alexandria (across the road from The Grounds of Alexandria).
Shipping to the United States (prices in USD)
- Free standard shipping on orders of US$150 and over
- US$20 flat rate for standard shipping on orders under US$150
- US$35 flat rate for express shipping
Standard delivery (Australia Post International Standard) usually takes 5-9 business days and express delivery (Australia Post International Express) usually takes 3-5 business days from despatch.
Shipping to the UK, Europe and the rest of the world (prices in USD, shown in your local currency at checkout)
- Free standard shipping on orders of US$150 and over
- US$20 flat rate for standard shipping on orders under US$150
- US$35 flat rate for express shipping
Standard delivery (Australia Post International Standard) usually takes 5-10 business days and express delivery (Australia Post International Express) usually takes 3-6 business days from despatch. Delivery times vary by country and can be longer for some destinations.
Delivery times are Australia Post estimates between major metro areas and don't include time spent in customs. Deliveries to regional and rural areas may take longer.
Despatch
We aim to despatch your order within 48 hours (business days) of receiving it. It may take longer during peak and sale periods.
Duties and import taxes
Prices for Australian orders are in AUD and include GST (Australian goods and services tax). For international orders, duties and import taxes are calculated and collected at checkout. Any other local charges applied by authorities in the destination country are the responsibility of the customer.
Delays and lost parcels
We are not responsible for delays in delivery that are beyond our control. These may include unforeseen weather conditions, customs procedures or peak season.
We are not responsible for lost or stolen packages or packages delayed in transit.
Delivery address
Customers must provide complete and accurate details when making a purchase. HELLO NIGHT KIDS is not liable for an incorrect delivery address given at the time of purchase. If an order is returned to Hello Night Kids because an incorrect delivery address was given, the cost of correcting and re-shipping the order is the responsibility of the customer.